Right of Return
You can return any received item without providing a reason within 14 days by returning goods. The period of returning begins with receipt of this instruction for the right of returning, but not before the receipt of goods by the recipient (in case of recurring delivery of the same item not before receipt of the first partial delivery) and not before complying with our duty of information according to sec. 246, subs. 2 in conjuction with sec. 1 subs. 1, 2 EGBGB and our duties according to sec. 312 e, subs. 1, clause 1 BGB in conjuction with sec. 246 subs. 3 EGBGB. To ensure observance of the deadline, dispatch the goods or your return request within this period. The return will in any event be at our risk and expense.
Please send the goods or your return request to:
Rheinstr. 7 / Haus 4
The Following goods are excluded from the right of return:
1. Goods which were fabricated after sale to the customers specification or tailored to particular needs cannot be returned because of their appearance and workmanship
2. to supply CD´s, DVD´s or Software in an unsealed condition
3. to supply tickets and ticket bundles ( e.g. t-shirt and ticket)
4. to supply piercings (plugs, tunnel), as far as they have been unsealed
In case of an effective return, the services received reciprocally are to be guaranteed back and, as the case may be, use drawn by the beneficiary (e.g. functional advantages) is to be released. In case of item deterioration, value compensation might be demanded. This does not apply, if item deterioration only happened during examination -as it usually would happen in the shop. You can avoid value compensation by not using the item as the owner and omitting everything that might affect its value. The duty of restitution shall be fulfilled within 30 days. The period commences for the buyer after returning the item or sending the return request, and it begins for Bottom Row GmbH & Co. KG after receiving said item. If a free item is added when placing an order at checkout, in the event of a return it must be unused. If this is not the case the sales price of the corresponding free item will be claimed.